Responsible Gaming at re999
re999 is committed to keeping gambling fun, safe, and within your control. Use our free player-protection tools, know the warning signs, and reach our support team any time — 24/7.
Our Commitment to Responsible Gaming
At re999, we believe that gambling — when approached with clear expectations and a fixed budget — can be a genuinely enjoyable pastime for adults across Bangladesh. Cricket betting, live casino, and slots are entertainment first. We have built the re999 platform so that entertainment never crosses into harm.
We also know that for a small number of people, gambling can develop into a problem. re999 takes that responsibility seriously. This page explains every responsible gaming tool on re999, describes the warning signs of problem gambling, and shows you how to reach our support team around the clock. No responsible gaming request at re999 is ever deprioritised.
Player Protection Tools on re999
The following tools are free for every re999 player. To activate any of them, email [email protected] — available 24 hours a day, every day. All responsible gaming requests are treated as the highest priority and actioned immediately.
Deposit Limits
Cap how much you can deposit daily, weekly, or monthly. Decreases take effect immediately; increases require a mandatory 24-hour cooling-off period before they apply.
Session Time Limits
Set a maximum play-session duration. When your session hits the limit you are automatically logged out of re999, helping you manage total daily time without relying on willpower alone.
Temporary Time-Out
Take a structured break of 24 hours, 7 days, or 30 days. Your account stays open but deposits and betting are suspended. All re999 promotional messages are paused for the full duration.
Self-Exclusion
Permanently close your account or exclude yourself for a set period (minimum 6 months). re999 will refuse any attempt to re-register during the exclusion period. This is the strongest protection available.
Transaction History
Request a full record of your deposits, withdrawals, and bets at any time. Reviewing your own data is a healthy habit that gives you an honest picture of how much you are spending on re999.
Reality Check Reminders
Opt in for periodic on-screen notifications showing your current session length. Regular check-ins interrupt long sessions so you can decide consciously whether to keep playing.
How to Set a Deposit Limit on re999
Setting a deposit limit takes effect immediately upon confirmation. Follow these four steps:
Email [email protected] with the subject line "Deposit Limit Request" and include your registered Bangladesh mobile number so the team can verify your account quickly.
Specify whether you want a daily, weekly, or monthly limit and state the maximum BDT amount. For example: "I want a daily deposit limit of ৳1,500."
re999 support will apply the limit and send an SMS confirmation to your registered mobile number, usually within a few hours.
Lowering a limit takes effect immediately. Raising a limit has a mandatory 24-hour waiting period — this cooling-off window is by design and cannot be waived under any circumstances.
Time-Out and Self-Exclusion
A time-out gives you a short, structured pause from gambling without permanently closing your re999 account. It is ideal if you feel you need a breather and plan to return after a fixed period. Time-outs of 24 hours, 7 days, or 30 days are available. During any active time-out, all promotional communications from re999 are automatically suspended.
Self-exclusion is a more serious measure for players who feel gambling is harming their life, finances, or relationships. When you self-exclude from re999, your account closes immediately, you are removed from all marketing lists, and re999 will refuse any attempt to re-register for the full exclusion period. Exclusion periods start at a minimum of 6 months and can be permanent.
Email [email protected] with subject "Self-Exclusion Request" or "Time-Out Request". Include your registered mobile number and the period you want (e.g. 7-day time-out or 12-month self-exclusion).
For self-exclusion requests our team may ask you to confirm your identity so we can act swiftly and with certainty that the request comes from the account holder.
re999 will apply the time-out or self-exclusion immediately upon verification and send an SMS confirmation. For self-exclusion, any eligible pending withdrawal is processed before the account is fully closed.
Warning Signs of Problem Gambling
Problem gambling can affect anyone, regardless of income or experience. It usually develops gradually, making it hard to notice. If several of the following apply to you or someone you know, reach out for help right away:
- Gambling with money set aside for essential expenses such as rent, food, household bills, or children's school fees.
- Spending more time or money than planned before a session started, and feeling unable to stop once you have begun.
- Chasing losses by placing larger bets to win back money already lost during the same session or previous sessions.
- Borrowing money from family or friends, taking out loans, or selling personal belongings to fund gambling.
- Hiding or lying about how much time or money you spend on gambling from people close to you.
- Feeling restless, anxious, or irritable when not gambling, or using gambling as an escape from stress, personal problems, or low mood.
If you recognise any of these signs in yourself or someone you care about, please do not wait. Contact re999 support at [email protected] immediately. Every responsible gaming message is handled with empathy, complete confidentiality, and urgency. You will never be judged for asking for help.
Protecting Minors and Vulnerable Players
re999 applies age verification at registration and during the KYC process to confirm every player is 21 or older. Any account where re999 has reason to believe the holder is under 21 will be suspended pending investigation and closed if the suspicion is confirmed. re999 does not knowingly permit underage gambling.
If you share a device with younger family members, we recommend enabling your device's built-in parental controls or screen-time restrictions to block access to re999.ws. If you believe a minor in your household has accessed re999, email [email protected] immediately so we can take prompt action to protect that person and the integrity of our platform.
re999's Responsible Gaming Commitments
Responsible gaming is built into how re999 operates every day — not an afterthought. Here are the core commitments that govern how we treat every player in Bangladesh:
Strict Age Verification
Every re999 account goes through age and identity checks at registration. Players who cannot confirm they are 21 or older will not be permitted to deposit, bet, or withdraw.
No Pressure Marketing
re999 does not send aggressive or repeated bonus offers to players who have active responsible gaming limits, are in a cooling-off period, or have requested a time-out or self-exclusion. Player preferences are always respected.
Priority Support for All RG Requests
Every responsible gaming request — deposit limits, time-outs, self-exclusion — is treated as the highest priority by the re999 support team. These requests are never queued behind general enquiries and are processed at any hour.
Get Help — Contact re999 Support
If gambling is no longer fun, is causing financial stress, or is affecting your relationships or wellbeing, please reach out. re999 support is available 24/7. Every responsible gaming message is handled with complete confidentiality and genuine care. There is no judgement — asking for help is always the right decision.
re999 Responsible Gaming Support
Available 24/7. All responsible gaming requests are top priority. Write to us at:
[email protected]Play Responsibly — Explore re999 Safely
Gambling is entertainment. Set your limits, know your boundaries, and enjoy re999 cricket betting, live casino, and slots within your means. We are here whenever you need us.
Login to re999 Explore Cricket Betting Read Our FAQ Return to Homepage